• Salary

    $28,545 to $56,229 per year

  • Pay scale & grade

    GS 5 – 9

  • Work schedule


  • Appointment type


  • Lost Angeles CA




The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; Join DHS.

U.S. Citizenship and Immigration Services secures America’s promise as a nation of immigrants by providing accurate and useful information to our customers, granting immigration and citizenship benefits, promoting an awareness and understanding of citizenship, and ensuring the integrity of our immigration system. Visit us here for more information.

Everyday our, Immigration Services Officers (BILINGUAL SPANISH) provide technical and administrative advice to customers in the areas of immigration benefits, local, state laws, international treaties, and other legal references.

This position of IMMIGRATION SERVICES OFFICER (BILINGUAL SPANISH) starts at a salary of $28,545 GS-05 grade level, with promotion potential to $56,229 GS-09 grade level. THE ACTUAL SALARY MAY BE HIGHER DUE TO AN ADJUSTMENT FOR LOCALITY PAY. To view the 2017 Locality Pay Charts click on the following link:


Is it to keep Americans in or “undesirables” out?

Apply for this exciting opportunity to become a member of the Office of Customer Service and Public Engagement, Customer Engagement Center-West, Los Angeles, CA or Customer Engagement Center-Midwest, Overland Park, KA within U.S. Citizenship and Immigration Services.

For definitions of terms found in this announcement, please click here.

This position is in the bargaining unit.
This position is not considered “essential” for purposes of reporting to work when the facility might otherwise be closed.


Relocation expenses are authorized if you are a USCIS employee assigned to the Refugee, Asylum and International Operations program and have been approved for rotation from an overseas assignment. Relocation expenses for USCIS employees assigned to an OCONUS location will be considered on a case-by-case basis.

Note: USCIS may fill one or more positions using this vacancy.

Learn more about this agency


The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.


  • Independently research, interpret and analyze an extensive spectrum of sources including pertinent sections of the law and regulations, operating instructions, references and guidance contained in legislative history to embrace the correct course of action.
  • Provide customer service to customers via telephone, e-mail, and fax in a professional manner while utilizing the most up to date technologies in communicating with them.


  • Communicating and deciphering complex and highly technical immigration and nationality laws to customers both orally and in writing using plain language to help them navigate the USCIS systems.
  • Handle and analyze customer discrepancies, identify and route calls to appropriate resources and provide follow up with customers when necessary.
  • Resolve inquires involving immigration status requirements as they pertain to immigration law, DHS policy and organizational operational guidelines, and maintain relationships with those various groups.

Travel Required

Not required

Why not? Join the N W O ???


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