17. Czech Airlines

Czech Airlines transports passengers to more than 100 destinations around the world on its fleet of 17 airplanes.

Czech Airlines transports passengers to more than 100 destinations around the world on its fleet of 17 airplanes.Czech Airlines/wikipedia

On-time performance: 7.4
Quality of service: 6.0
Claim processing: 7.1
TOTAL: 6.81 (out of 10)

Czech Airlines has been in business for 95 years, so you’d think they’d have this whole flying thing down pat. But apparently not, based on their ranking as the No. 17 worst airline in the world.

The national flag carrier for the Czech Republic transports passengers to more than 100 destinations around the world on its fleet of 17 airplanes.

Travelers say the airline’s baggage guidelines are confusing and several people described the staff as incompetent. “Avoid this airline at all costs if you value your sanity,” one disgruntled passenger warned.

16. Kuwait Airways

Kuwait Airways, with flights to more than 30 destinations in Europe and Asia, has struggled in recent years.

Kuwait Airways, with flights to more than 30 destinations in Europe and Asia, has struggled in recent years.Kuwait Airways/wikipedia

On-time performance: 7.6
Quality of service: 6.0
Claim processing: 6.4
TOTAL: 6.66 (out of 10)

Based in Kuwait City, Kuwait Airways offers flights to more than 30 destinations in Europe and Asia.

The airline has struggled in recent years, including experiencing major losses, a scandal involving a porn star in the cockpit and controversy over its decision to bar an Israeli woman from flying because of her nationality.

The airline has a decent score for on-time performance, but lost ground for quality of service and claim processing. Complaints range from the staff being unprofessional and unhelpful to the planes being dirty and in need of updating.

15. Air India

Air India flies to 114 destinations in 27 countries.

Air India flies to 114 destinations in 27 countries.Air India/wikipedia.org

On-time performance: 5.8
Quality of service: 6.3
Claim processing: 7.8
TOTAL: 6.61 (out of 10)

Travelers report being generally disappointed in Air India, the national flag carrier for India based at Indira Gandhi International Airport in New Delhi. Some of the airplanes aren’t very clean and the airline doesn’t have a very good track record of being on time.

“This will be my first and last flight with Air India,” one flier wrote online. “There is no proper greetings or service. The restroom was so unclean and horrible. The screens are not working. I’ll never and ever will travel with this airlines.”

Still, Air India flies to 114 destinations in 27 countries, and they’re a member of the Star Alliance, so if you have frequent flier miles, it may still be worth it to book a trip on this airline.

14. Asiana Airlines

Asiana Airlines has great quality of service reviews, but falls short on on-time performance and claim processing.

Asiana Airlines has great quality of service reviews, but falls short on on-time performance and claim processing.Asiana Airlines/wikipedia

On-time performance: 5.7
Quality of service: 9.5
Claim processing: 4.0
TOTAL: 6.41 (out of 10)

Asiana Airlines is one of two major airlines in South Korea (the other is Korean Air, the flag carrier). Though the airline has great quality of service, according to AirHelp’s analysis, it falls short in terms of on-time performance and claim processing.

Indeed, the airline recently announced that it would reduce its flight load to sort out several issues causing delays. The airline also had some funky troubles with its in-flight meals, though it appears they’re sorting that problem out now.

Asiana Airlines is also apparently facing lots of competition from low-cost airlines in China and the Middle East.

tbc

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